Handle growing customer demandwithout adding pressure on your team
Bring incoming requests together, automate replies
and resolve conversations faster
Communications at scale
under full control
The platform handles high request volumes and keeps every conversation in the process
5M
requests a year are handled
by clients via Flomni
>50%
of communications are automated
via Flomni
100%
of conversations in one environment
and under control
Automate the entire request journey:
from first message to analytics
One platform covers every stage of customer service,
not just part of it
Receiving requests
A single entry point for all channels
Handling requests
Processing, routing, conversation
Automating routine
Routine actions without manual work
Agent assistance
Suggestions and access to information
Analytics and improvement
Data and growth opportunities
Cover every stage
of customer requests in one system
Choose a scenario and see which Flomni CS service handles it
A real-time workspace for managing customer requests
across channels. Helps teams process requests faster,
keep conversation context, and maintain a consistent
service standard
Trusted by 100+ industry leaders
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
CDEK
5x
reduction in delivery approval time
A logistics operator reduced hotline workload and accelerated incoming request processing
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries